Under the Calling for Teams Responsibility Model, Vorco's responsibility is to enable inbound and outbound calls to reach you. What happens when those calls reach your Microsoft Teams service is then up to the configuration which is the customer's responsibility.

Vorco has a service option available where we can also assist with your call flow configuration, see our Calling for Teams page for more information.

Microsoft Teams user and admin configuration options are self-service.

User Documentation

User documentation can be found within the Teams applications on desktop and mobile by going to the Help menu and then Training. Once you have the Training section open you can watch Microsoft's training videos for general overview of features in Teams, or you can search for specific things like "transfer a call" to access instructions.

Quick User Configuration Reference

  • Notification settings for inbound calls to mobile devices
    You can have Teams on a mobile device and decide whether to receive notifications for incoming and/or missed calls. Read more.

  • Set up user Voicemail features
    You can have different voicemail messages for when you're unavailable due to being busy/offline or when you're away on leave. Read more.

Admin Documentation

Administrator documentation can be found here. As Teams is under continuous development, new features, changes and bug fixes roll out frequently. Microsoft's official documentation is the best source of information for your configuration questions.

In the instance where you make changes to your Teams configuration which break something and you would like Vorco's assistance to fix it, we may charge for our time to investigate and repair the configuration.

Quick Admin Configuration Reference

We've compiled some of the most common questions below.

  • Setting the default outbound Country Code
    The default country code for outbound calls is determined by each user's location as set in Office 365 admin. Read more.

  • Fast-answering of queue calls
    By default, Teams is compatible with users also on Skype for Business to allow a migration between the services. This compatibility can slow down the time it takes to answer a queue call.
    While enabling Conference Mode will speed up time to answer, it comes with a few limitations because inbound calls will be treated as if you are joining a conference call. This means you cannot blind transfer a call, you cannot park the call, and to transfer the call to another party you must add the new participant to the conference and then leave it yourself.

    1) From the Teams Admin interface, browse to Voice > Call Queues, select the queue you would like to update and set Conference Mode to Auto.
    2) Save at the bottom of the page.

  • Presence-based routing
    Teams can be set up to only call your line for inbound queue calls if your status is available. It can be set up so if you're in a meeting, you won't be disturbed by queue calls.

    1) From the Teams Admin interface, browse to Voice > Call Queues, select the queue you would like to update and set Presence-Based Routing to On.
    2) Save at the bottom of the page.

  • Outbound Caller ID settings
    This is the only feature which isn't self-service due to Teams limitations.
    Vorco will make changes to your outbound Caller ID at no charge. Contact Us for assistance with this.

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