General Information

15 articles in this collection
Written by Scott Pettit and David Broome

Listing your phone number

How to list your phone number in the White Pages and Yellow Pages

Written by David Broome
Updated over a week ago

Vorco Customer Portal

An overview of the Vorco Customer Portal features and how to log in

Written by David Broome
Updated over a week ago

Picking a location for your new ONT

When installing UFB, you will need to select an appropriate location for your ONT. Here's our suggestions for picking an ideal spot.

Written by David Broome
Updated over a week ago

How do I test the performance of my connection?

Important factors to consider when testing your connection speed.

Written by Scott Pettit
Updated over a week ago

Internet Performance

Why your real world experience on the Internet varies

Written by Scott Pettit
Updated over a week ago

Moving to Vorco - Replacing your router

Details we'll need from you to ensure a smooth transition

Written by David Broome
Updated over a week ago

Technical Details

Vorco Calling for Teams - Call Recording

Service specifications for Call Recording for Teams

Written by David Broome
Updated over a week ago

Do you support IPv6?

We sure do, and we fully support it.

Written by Scott Pettit
Updated over a week ago

What are your DNS Server addresses?

Our DNS server addresses and why you should use them.

Written by Scott Pettit
Updated over a week ago

What is your SMTP server?

Our SMTP relay details.

Written by Scott Pettit
Updated over a week ago

Do you run an NTP server?

Our NTP time server details.

Written by Scott Pettit
Updated over a week ago

Account Queries

How do I cancel my services?

We'd hate to see you go, but if your mind is made up here's what you need to do.

Written by Scott Pettit
Updated over a week ago

Legal

Vulnerable Consumers - 111 Contact Code

Our responsibilities to you under the 111 Contact Code

Written by David Broome
Updated over a week ago

Service Level Agreements

Information regarding the support process, remedies, and definitions of Vorco Service Level Agreements

Written by David Broome
Updated over a week ago

Insurance Replacement Values for Our Equipment

When renting equipment from Vorco, your insurance must include cover for Our Equipment while under your control.

Written by David Broome
Updated over a week ago